1.General Terms and Conditions
The present General Conditions of Use and Contracting (hereinafter “the General Conditions”) govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website accessible through the domain name “LE JARDIN DE VANESSA” as well as the contracting of products and/or services through it. The simple access to the eshop https://lejardindevanessa.com
attributes to the user the condition of User and implies the acceptance of all the terms included in these General Conditions. In case of not being in agreement with these General Conditions, the User must immediately leave the eshop https://lejardindevanessa.com without using it.
By means of the acceptance of the present General Conditions, the user manifests:
- Que ha leído, entiende y comprende lo aquí expuesto.
- Que es mayor de edad de acuerdo con la normativa vigente en su lugar de residencia, en caso contrario el menor deberá contar con la autorización de sus representantes legales.
- Que, en caso de que se disponga a contratar algún producto y/o servicio, tiene capacidad suficiente para ello.
- Que asume todas las obligaciones aquí dispuestas.
The user must read these General Terms and Conditions carefully when accessing the https://lejardindevanessa.com eshop, as the eshop and these General Terms and Conditions may be modified, although the modification of these General Terms and Conditions will not affect the goods or promotions that had been purchased prior to such modification.
- Conditions of purchase
The https://lejardindevanessa.com eshop is accessible to customers located anywhere in the world, although online shopping is only available for Europe. Any other user, located outside Europe, may contact us through contact@lejardindevanessa.com to process the order by another way.
2.1. Checkout Process
First of all, before purchasing, you can add as many products as you wish in the “shopping cart” or “basket”. Once the products have been added to the basket, you will proceed to the payment procedure. In the same, the User’s contact details will be requested, data that are saved in accordance with the Organic Law 15/1999 of December 13 for the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulation of development of the Organic Law and other regulations in force at all times the data protection law (see section Legal Notice and Data Protection).
Then you can make the payment through the various payment gateways. These data are not stored by us, but by the platforms indicated for this purpose. The payment is always made through secure protocol (SSL), so that the data entered is sent encrypted. After making the payment, you will automatically receive an email with the order data, which will be processed within 72 hours, from 8am to 17pm, excluding holidays.
After making the payment, you will automatically receive the invoice in electronic format, however, if you wish to receive also the invoice in physical format with your order, you only have to indicate it in the observations of the order.
The time of arrival of your order ranges between 48 or 76 hours in Spain and up to 7 working days for the rest of Europe, depending on the geographical location of the User and the day processed. This calculation does not include holidays or Saturdays. You will be able to see the process of your order in your personal account of the Web Site.
- Pricing Policy
The prices of the different products do not vary depending on the country where the User is located. They are established every year according to the course of the oil at the level of Spain.
3.1. Shipping costs
Shipping costs will be calculated according to the weight of the product and the shipping destination. Until the customer has not selected a delivery address (by default it will take its main address with which it was registered or the last one used) this amount will not be calculated. In any case, the amount will always be visible to the User before making the payment and will never be claimed additional amounts after placing the order.
- Form and means of payment
The means of payment that the eshop https://lejardindevanessa.com offers the user are owned by third parties (Virtual POS), through the payment gateway.
To use the credit card through a virtual TPV, the buyer must fill in a form indicating the name of the owner of the card, type of card, expiration date of the card and security code. The eshop https://lejardindevanessa.com does not have access to the bank details linked to the means of payment and does not know or record these details during the payment transaction.
- Shipping conditions
We only ship products purchased online to mainland Spain. Depending on the product, it will also be possible to ship to other geographical locations within Europe. Miss Tonic SL owner of the eshop https://lejardindevanessa.com is not responsible for the delay in delivery of orders for reasons not directly attributable to us, acts of God or force majeure. The delivery of orders will be made at the delivery address freely designated by the user. Miss Tonic SL owner of the eshop https://lejardindevanessa.com not assume any responsibility when the delivery of the product does not come to fruition as a result of the inaccuracy or falsity of the data provided by the user for this purpose, as well as in the event that delivery can not be made for reasons beyond Miss Tonic SL owner of the eshop https://lejardindevanessa.com such as the absence of the recipient at the delivery address.
In case of absence of the recipient and whenever possible, a note of passage will be left with the necessary information to arrange a new delivery at the address of the recipient or the necessary indications for it to go to pick up the product to a certain place. In any case, after 7 days from the last delivery attempt without having been able to deliver the order, it will be returned to origin proceeding to terminate the contract.
6. Return policy
The buyer will have in any case a period of 14 calendar days after receipt of the product to exercise their right of withdrawal without having to justify reasons or have any penalty. To make such return, the product must be in perfect condition and in its original packaging. Upon receipt of the goods in our warehouses, and after checking the condition of the same, we will proceed to refund the amount according to the method of payment made by the customer.
In accordance with Article 102.d) of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, or being applicable to the supply of goods that may deteriorate or expire rapidly, so you can not exercise the right of withdrawal on bottles that have been opened, for example, due to the rapid deterioration of the contents in such cases.
The buyer must express its intention to withdraw within the period indicated and must proceed to return the product. To do so, the User may send an e-mail to the address contact@lejardindevanessa.com including his name and address, as well as the number of his order. You can also contact by telephone in order to expedite the process of return of the corresponding amounts.
Miss Tonic SL distributor of https://lejardindevanessa.com will reimburse the sums paid by the User without retention of expenses. However, the cost of returning the product will be borne by the User.
Upon receipt of the products on which the withdrawal falls and verified their correct condition, Miss Tonic SL distributor of https://lejardindevanessa.com will return to the User the sums paid within a maximum period of 10 calendar days. Products that do not retain their original packaging may suffer a depreciation.
Shipping costs and conditions
Shipping is available to Spain Peninsula, Balearic Islands and almost all European countries. The list of European countries can be consulted in the list of countries that appear in the shipping address form at the end of the purchase. Delivery will be made on working days from Monday to Friday and:
– Between 48h and 72h in Spain Peninsula.
– 7 working days for Balearic Islands and Europe.
Shipping costs will be calculated based on the weight of the product, the total amount of the cart and the shipping destination. Until the customer has not selected a delivery address (by default will take its main address with which it was discharged or the last used) will not show the amount. In any case, the amount will always be visible to the User before making the payment and will never be claimed additional amounts after placing the order.
Shipping and returns
Shipments are made with MRW.
ZONE 1: MURCIA
ZONE 2: SPAIN
ZONE 3: PORTUGAL
ZONE 4: FRANCE
ZONE 5: LUXEMBOURG BELGIUM HOLLAND MONACO GERMANY AUTRUCKE UK
ZONE 6: DANISHMARK SLOVENIA IRELAND HUNGARY POLAND
ZONE 7: SWITZERLAND SWEDEN NORWAY FINALNDE